“The ability of being able to customize any order is important to every family. FigTree has been able to accommodate every request in a timely and professional manner.”Eric Rochette, - Rochette Funeral Home, Nashua NH
FAQs
FAQs
Your product your way.
These are some of your questions about our service answered. If you have any other question please do not hesitate to contact us at 978.503.1779 or 978.870.5453. We are available 7 days a week.
What are your minimum orders?
Orders can be placed for as low as 25.
Is there a charge for correcting photos?
No. All photos supplied are color-corrected and background-edited to remove distractions at no charge.
Is there a minimum number of orders per month?
No. There is no minimum number of orders per month. We provide the same exceptional service whether you order 4 times a month or 4 times a week.
Do you have an online catalog?
Yes, you can visit www.fhorder.com to view the catalog and even place an order.
Why are there no prices listed on www.fhorder.com?
There are no prices listed online because only you know what your business margin should be. The printed price list we supply has a 15% margin built into the cost however, most funeral homes set their own prices based on their needs.
How do we place orders?
Orders can be placed via email, text, phone call, or use the form on the www.fhorder.com site. We want each home to place their order the way they are comfortable.
How quickly would we receive a proof?
All orders are handled the same day. We endeavor to provide a proof within 2 hours of ordering. Most often you will receive a proof within 60 minutes.
When are you available to place orders?
We are available 24/7.
Do you design theme products?
Yes, we can create a package of themed products based on our design or a custom design for a family.
Is there an additional charge for a customized card from a family’s directions?
No, we do not charge extra for creating a design with the family's specific requests.
My family has particular ideas for their card, are you available to speak with them?
Yes, we often work directly with families to review the design they wish for their loved one.
My family has a unique request for custom printing. Can you provide a one-off product?
Yes. In most cases, we can help with unique orders to further customize your family's arrangements.
Do we have to sign up for membership or monthly fees to use your services?
No. There is no sign-up or monthly fees associated with FigTree Print. We believe every funeral home should have the option to provide families with unique customized stationery that reflects their loved one.
How do you ship and is it included in the cost?
We use FedEx next-day shipping on all orders. Approval received by 2 pm will ship FedEx next day. This is included in the cost. Saturday delivery is available in most cases but will have a surcharge Saturday delivery fee.
